[CVE-2024-25840] Improper Limitation of a Pathname to a Restricted Directory in Presta World – Account Manager – Sales Representative & Dealers – CRM module for PrestaShop

PrestaShop Security Advisory

In the module “Account Manager – Sales Representative & Dealers – CRM” (prestasalesmanager) up to version 8.0.0 from Presta World for PrestaShop, a guest can download personal information without restriction by performing a path traversal attack.


  • CVE ID: CVE-2024-25840
  • Published at: 2024-02-27
  • Platform: PrestaShop
  • Product: prestasalesmanager
  • Impacted release: <= 8.0.0 (9.0.0 fixed the vulnerability)
  • Product author: Presta World
  • Weakness: CWE-22
  • Severity: high (7.5)


The method PrestaSalesManagerChatboxModuleFrontController::postProcess() has sensitive action that can be executed with a trivial http call and exploited to forge a Path traversal attack.

Note : We are forced to tag it as a high gravity due to the CWE type 22 but be warned that on our ecosystem, it must be considered critical since it unlocks hundreds admin’s ajax script of modules due to this

This exploit uses a PrestaShop front controller and most attackers can conceal the module controller’s path during the exploit, so you will never know within your conventional frontend logs that it exploits this vulnerability. You will only see “POST /” inside your conventional frontend logs. Activating the AuditEngine of mod_security (or similar) is the only way to get data to confirm this exploit.

CVSS base metrics

  • Attack vector: network
  • Attack complexity: low
  • Privilege required: none
  • User interaction: none
  • Scope: unchanged
  • Confidentiality: high
  • Integrity: none
  • Availability: none

Vector string: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N

Possible malicious usage

  • Stealing secrets to unlock admin controllers based on ajax script
  • Exfiltrate all modules with all versions to facilitate pentesting
  • Stealing table_prefix to greatly facilitate SQL injections for kiddies who don’t know how to exploit DBMS design’s vulnerabilities or steal database access to login in exposed PHPMyAdmin / Adminer / etc.
  • Bypass WAF / htaccess restrictions to read forbidden files (such as logs on predictable paths of banks’s modules inside /var/log/)

Patch from 8.0.0

--- 8.0.0/modules/prestasalesmanager/controllers/front/chatbox.php
+++ 9.0.0/modules/prestasalesmanager/controllers/front/chatbox.php
-           $file = Tools::getValue('file');
+           $file = basename(Tools::getValue('file'));
-           $id_ticket = Tools::getValue('id_presta_product_enquiry');
+           $id_ticket = (int) Tools::getValue('id_presta_product_enquiry');

Other recommendations

  • It’s recommended to upgrade to the latest version of the module prestasalesmanager.
  • NEVER expose a PHPMyAdmin / Adminer / etc without, at least, a htpasswd
  • Activate OWASP 930’s rules on your WAF (Web application firewall) and adjust it for your PrestaShop


2023-10-26Issue discovered during a code review by TouchWeb.fr
2023-10-26Contact PrestaShop Addons security Team to confirm version scope by author
2023-10-30PrestaShop Addons security Team confirms version scope
2024-01-16Author provide patch
2024-02-22Received CVE ID
2024-02-27Publish this security advisory